Tiare’s Lash Shop policies.
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It is recommended for new clients to arrive 5-10 minutes prior to appointment time for any questions or contact your lash artist beforehand. Existing clients must arrive at scheduled time.
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A credit/debit card and full payment is required to schedule an appointment. Payment must be submitted through PayPal or Venmo. If you are paying through Venmo, payment must be sent first in order to manually schedule your appointment.
Credits and packages are non-transferable between her clients, friends or family. Packages one activated are non-refundable.
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If you will be arriving late, please notify your lash artist as soon as possible. Arriving late will cut into your scheduled service time in order to accommodate the next client. If you arrive more than 15 minutes after your schedule appointment, you must reschedule for a later date.
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As a courtesy, Tiare’s Lash Shop offers appointment reminders via text and email. We will send you a confirmation reminder 12-48 hrs prior to your appointment.
If you must reschedule, please do so at least 12 hours before your appointment time. If rescheduled less than 12 hours before appointment, you will be charged a 50% service fee. After a third reschedule, you will be charged a full service.
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No-shows will be billed for the full (100%) amount for the appointment.
As a courtesy, Tiare’s Lash Shop offers appointment reminders via text and email. We will send you a confirmation reminder 12-48 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.
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If for any reason you are unhappy with the results, contact us within 3 days after your initial appointment to fix any issues you are having with your lash extensions. Clients who choose to come into their appointment with makeup, moisturizers, serums, sunscreens or any other products that will interfere with the bonding process will not be able to claim a free fix. If you experience an allergy/reaction, we will remove them free of charge within 48 hours. We do not offer refunds.
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For the safety of your children and as a courtesy, we ask that you make child care arrangements before your appointment. No children/groups of people are allowed inside during your lash appointment.
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If you are currently experiencing any symptoms (fever, dry cough, difficulty breathing, fatigue), please stay home and reschedule in 2 weeks (14 days) for the public safety.
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Return & Refund Policy
Tiare’s Lash Shop LLC – www.tiareslashshop.com (http://www.tiareslashshop.com/)
At Tiare’s Lash Shop, your satisfaction matters to us. Please take a moment to review our policy before placing your order.
🗓 Return Window
• Returns accepted within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Opened lash adhesives, cleansers, or liquids
• Used lash trays, tweezers, or tools
• Training kits, manuals, or digital products
• Gift cards
📦 How to Start a Return
1 Support Email: tiare@tiareslashshop with your order number and reason for return.
2 Once approved, we’ll send you return instructions.
3 Customers are responsible for return shipping costs.
💳 Refunds
• Refunds are issued to your original payment method (including Klarna).
• Once items are received and inspected, please allow 5–7 business days for processing.
• Shipping fees are non-refundable.
🔄 Exchanges
• We replace items only if they are defective or damaged.
• Please notify us within 7 days of delivery to request a replacement.
💡 Klarna Purchases
If you paid using Klarna, your refund will be processed through Klarna once your return is approved. Klarna will adjust your payment plan or issue a refund directly.
👉 Questions? We’re here to help at tiare@tiareslashop.com